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Appointments
Book or cancel an appointment at College Green Medical Practice.
Before you book an appointment
You may not need to see a GP for many common health problems.
Your local pharmacy can give quick advice and treatment for a wide range of minor illnesses. We also have self-help information available online.
Please use these options first before contacting the practice.
See a pharmacist
Many conditions can be treated without the need to see your GP.
Who to see?
Advice
Book an appointment
The quickest and easiest way to request an appointment is online. Please tell us what help you need and provide as much information as possible. Our team will review your request and arrange the most appropriate care.
Urgent appointments
If you feel that you need help today, please submit an appointment request online. Our team will assess the information you provide and decide how best to help you.
Request an Urgent Appointment online
If you are unable to use the online form, please call us on 0121 2030 200 and we will help you complete an appointment request.
Routine appointments
For a non-urgent health problem or a routine appointment, please submit an appointment request online.
Request a Routine Appointment online
If you are unable to use the online form, please call us on 0121 2030 200 and we will help you complete an appointment request.
Home visits
We would appreciate if requests for home visits could be made before 10am. Home visits are only for those too ill to travel to surgery or for the housebound. You may be telephoned by a doctor to assess the need for a home visit. In order to assess the urgency of the visit, the reception will ask about the patient’s condition and a description of the symptoms.
Sickness certificates (fit notes)
You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.
Request test results
You usually don't need to book an appointment to get your test results.
Travel vaccinations
Information and advice for travelling abroad.
Change or cancel an appointment
Please give us as much notice as possible so we can offer your appointment to someone else.
To cancel your appointment:
- Use your NHS account (through the NHS website or NHS App)
- Cancel using the GP online system
- Phone us on 0121 2030 200
- Reply CANCEL to your appointment reminder text message
Out of hours
Enhanced Access
| Day | Extended hours |
|---|---|
| Monday | 6.30pm to 8pm |
| Tuesday | 6.30pm to 8pm |
| Wednesday | 6.30pm to 8pm |
| Thursday | 6.30pm to 8pm |
| Friday | 6.30pm to 8pm |
| Saturday | 9am to 5pm |
| Sunday | Closed |
Life Threatening
Call 999 or go to A&E now if:
- you or someone you know needs immediate help
- you have seriously harmed yourself - for example, by taking a drug overdose
A mental health emergency should be taken as seriously as a medical emergency.
Urgent But Not Life Threatening
Visit an urgent care centre if:
- You have an urgent medical issue requiring on the day attention
Non-urgent
Use NHS 111 if:
- You need help now, but it's not an emergency
There will be someone to provide you with advice and to direct you to a clinician if it is necessary.
Frequently asked questions
Read our FAQs about appointments.
How do I book an appointment with a GP or nurse?
The quickest way to request an appointment is by completing our online triage form on our website.
What should I do if I need urgent medical care on the day?
For urgent medical needs, please submit an online request as early as possible in the morning or call reception. Our clinical team assesses urgent requests on the same day. In a life-threatening emergency, always call 999.
How do I cancel or reschedule an appointment?
You can cancel your appointment instantly via the NHS App, by replying "CANCEL" to your text message reminder, or by calling our reception line. Please give us as much notice as possible so we can offer the slot to another patient.
Can I request to see a specific doctor?
Yes, you can state your preferred clinician when submitting an appointment request. While we always try to accommodate your preference, availability may vary depending on working schedules and urgency.
What options are available for evening or weekend appointments?
As part of our Primary Care Network Enhanced Access service, extended access appointments with GPs, nurses, and allied healthcare professionals are available on weekday evenings and Saturdays. Ask our reception team or select this option when booking.