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Prescriptions
Please follow the guidelines and choose the right option for you.
Order repeat prescriptions on the NHS App
Ordering a repeat prescription
How to request your medication using the NHS app
Watch this video on how to order your prescription on the NHS app
- How to Request: Submit your prescription request through the NHS App as shown in the video above.
- Collection: All prescriptions will be ready for collection at your nominated pharmacy within 3 working days.
- Timing: Prescriptions cannot be requested earlier than 7 days before they are due.
- Controlled Drugs: These can only be requested on the day they are about to run out (excluding weekends and bank holidays).
Requesting your prescriptions through SystmOnline
You can request your repeat prescriptions by logging into your SystmOnline account. If you don’t have access yet, the surgery can set this up for you.
- How to Request: Submit your prescription request directly through SystmOnline. Make sure your nominated pharmacy is correct so your medication goes to the right place.
- Collection: Prescriptions are usually ready at your nominated pharmacy within 3 working days. The pharmacy may take additional time to prepare the medication, depending on stock and workload.
- Timing: Prescriptions cannot be requested earlier than 7 days before they are due. Requests made too early may be declined.
- Controlled Drugs: These can only be requested on the day they are due to run out, excluding weekends and bank holidays.This ensures safe and appropriate prescribing.
Important Notes
If you need help using SystmOnline, reception can guide you.
If you don’t have internet access, contact the surgery to discuss alternative ways to request your medication.
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
If you would like to speak to someone at the GP surgery about your prescription, please contact us.
Further prescriptions information
Medication reviews
If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.
Prescriptions charges
What to do with old medicines
Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.
About pharmacists
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- coughs
- colds
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.