We’re improving how you contact us

We’re introducing new online services, text messages, and a website assistant to provide faster, safer, and more efficient care.

Please read and respond to messages and use online forms where possible.

Thank you for your support as we improve our service.

Frequently Asked Questions

Why am I receiving more text messages?

• We are using messages to safely collect important information, such as blood pressure readings or health questionnaires. This helps us review your care more quickly and efficiently.

Are these messages important?

• Yes. It is important that you read and respond to messages promptly so we can provide the right care at the right time.

What are the online forms for?

• Online consultation forms allow you to tell us about your problem without waiting on the phone. This helps our team assess your needs and direct you appropriately.

What is the website assistant?

• The assistant will guide you to the most appropriate service, helping you get support more quickly without needing to call the practice.

Do I still need to call the practice?

• In many cases, using online services will be quicker. However, if you cannot use online tools, you can still contact us by phone.

Is my information safe?

• Yes. All information you provide is handled securely and confidentially, in line with NHS data protection standards.

What if I cannot use online services?

• Please contact the practice, and we will ensure you receive the support you need.

Published: Mar 31, 2026