AI-powered clinical documentation tools

How We’re Improving Your Appointment Experience

We are introducing AI-powered clinical documentation tools to support your healthcare team during consultations. These systems are designed to make appointments more efficient, accurate, and patient-centred by reducing the time clinicians spend on paperwork.

These tools work quietly in the background, allowing your clinician to focus more fully on listening to you and understanding your concerns.

These systems may include trusted platforms such as Surgery Intellect, Heidi Health, or Accurx, all of which are widely used across UK healthcare.

What Do These AI Tools Do?

Clinical assistance

The technology helps clinicians by transcribing conversations and summarising key clinical information discussed during your consultation. This supports the creation of clear, accurate medical notes.

• All notes are reviewed and approved by your clinician
• Only information relevant to your health and care is captured
• The final clinical record remains the responsibility of your healthcare professional

Privacy and security

Your privacy is extremely important to us.

• All systems used comply with UK data protection laws, including GDPR
• Your information is processed securely and confidentially
• Your personal data is never used to train AI models

No long-term audio storage

These tools are designed to support documentation only.

• Conversations are transcribed to create clinical notes
• Audio recordings are not stored long-term
• Only clinically relevant written information is retained in your medical record

How Does This Benefit You?

More engaged consultations

By reducing the need for typing or note-taking, clinicians can focus fully on you. This allows for:

• More natural conversations
• Better listening and understanding
• Stronger patient–clinician relationships

Faster follow-up and next steps

Administrative tasks such as clinic letters, referrals, and care plans can be prepared more quickly, helping you:

• Receive information sooner
• Access onward care without unnecessary delays

Better continuity and accuracy of care

Accurate, consistent documentation helps ensure:

• Your medical record is complete and up to date
• Less need to repeat information at future appointments
• Safer, more coordinated care

Confidence in secure documentation

You can be reassured that:

• Your data is handled responsibly
• Confidentiality is maintained at all times
• Technology is used to support care — not replace human judgement

Your Choice Matters

If you do not wish for AI documentation tools to be used during your appointment, simply let a member of the team know. This will not affect your care in any way.

Your comfort, trust, and wellbeing are our priority.

If you have any questions or would like more information, please feel free to speak to a member of our team.